Returns

How does it work

We think it is important that you are happy with your order. We are aware that for whatever reason you would like to return an item. No problem at all.

Step 1

Let us know that you want to return an item.

After purchase you have 40 days to return an item. Via the contact form below you can report the return. Please let us know your order number, you can find the order number in the order confirmation email. We would like to know which item it concerns and the reason you want to return the item. You will receive the address to which you can return the package to by e-mail.

Contact form

Step 2

Repack the item.

Repack the product in the original packaging and put it in the original box. Make sure any tags are still attached to the product. Tape the box closed again, and don't forget to remove the original shipping label from the box.

Step 3

Ship the parcel.

Take the package to your favorite shipper in your area. The shipping costs for the return shipment are for you, the rate depends on your chosen shipper. We recommend that you choose a shipping method with a track & trace code, so that we can both track the package. If you do not have a track & trace code, and the package is lost during the return shipment, we will not make a refund.

Pamina does not do free returns. We chose this because the products you ordered are made especially for you. In addition, research has shown that free returns have caused the number of returns to increase dramatically, which is of course not good for the environment. In this way we hope that you make your order consciously and that you look carefully at the size and color before you pay.

Step 4

We will refund the cost of the item including the shipping costs of the first shipment within 5 working days after we received your parcel.

Exchange an item

To exchange your order or an item from your order, you must first return your current item(s). Read under 'How does it work' how to return the items you want to exchange. After returning your order, you can easily place a new order for the items you want to receive in exchange. It is up to you whether you immediately place a new order for the items you want to exchange or whether you wait until your refund has been received. After we have received your return at our warehouse, it will take up to 5 working days before we refund your money.